Terms of service.

Terms of Service for Black Thread Embroidery

Effective Date: January 6, 2025

Welcome to Black Thread Embroidery! These Terms of Service (“Terms”) govern your use of our website, products, and services. By accessing or purchasing from our website, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our services.

1. Acceptance of Terms

By using our website and services, you agree to these Terms and any policies referenced herein. We reserve the right to modify, update, or replace these Terms at any time, and changes will be posted on this page with the updated date. It is your responsibility to check for updates periodically.

2. Use of Website

  • Eligibility: You must be at least 18 years old, or have the consent of a parent or guardian, to use our website and make purchases.

  • Account Registration: To place orders or access certain features, you may be required to create an account. You agree to provide accurate and complete information during registration and to maintain the security of your login credentials.

  • Prohibited Activities: You agree not to use our website for any illegal activities or activities that may harm our business, website, or other users. This includes, but is not limited to, transmitting harmful viruses, using automated systems to scrape our website, or engaging in fraudulent transactions.

3. Products and Services

  • Product Descriptions: We strive to ensure that all product descriptions, images, and pricing are accurate. However, we do not guarantee that all information on the website is error-free, and we reserve the right to correct any mistakes without prior notice.

  • Customization: Custom embroidery services, such as logo designs or personalized products, are subject to your provided specifications. You are responsible for ensuring the accuracy and appropriateness of any artwork, text, or designs submitted for customization.

  • Availability: Product availability may change without notice. We reserve the right to limit the quantity of products or services available, and we may discontinue items at any time.

4. Orders and Payments

  • Order Process: When you place an order through our website, it constitutes an offer to purchase the selected products. All orders are subject to confirmation and acceptance by us. We reserve the right to refuse or cancel orders at our discretion.

  • Pricing: All prices are listed in the currency displayed on the website. Prices may change at any time without notice, but changes will not affect orders that have already been confirmed.

  • Payment: Payment for orders is due at the time of purchase. We accept various payment methods, which will be detailed at checkout. You agree to provide accurate payment information, and we reserve the right to cancel any order if the payment cannot be processed.

5. Shipping and Delivery

  • Shipping Terms: We offer various shipping options for deliveries. Shipping fees, delivery times, and any applicable taxes or duties will be calculated and displayed at checkout.

  • Shipping Delays: We make every effort to fulfill orders promptly, but we are not responsible for delays caused by third-party shipping providers, weather conditions, or other factors beyond our control.

  • Risk of Loss: Once your order is shipped, the risk of loss or damage passes to you. You are responsible for tracking your order and ensuring its receipt.

6. Returns, Exchanges, and Refunds

  • Return Policy: We offer returns or exchanges only for products that are damaged or defective. Custom-made items or personalized products are non-returnable unless there is an error on our part.

  • Requesting a Return: If you wish to return a defective or damaged item, please contact us within [3] days of receipt, and we will provide instructions on how to return the product.

  • Refunds: Refunds for eligible returns will be processed to the original payment method after the returned item has been received and inspected.

7. Intellectual Property

  • Ownership: All content on our website, including text, images, logos, designs, and other materials, is protected by copyright, trademark, and other intellectual property laws. You may not use any of our intellectual property without our express written permission.

  • User-Generated Content: If you submit designs, artwork, or other content to us for customization, you retain ownership of that content. However, you grant us a license to use your content for the purpose of fulfilling your order.

8. Privacy and Data Collection

Please refer to our Privacy Policy to understand how we collect, use, and protect your personal data when you use our website and services.

9. Limitation of Liability

To the fullest extent permitted by law, Black Thread Embroidery is not liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use our website, products, or services. Our liability for any claim is limited to the amount you paid for the specific product or service in question.

10. Indemnification

You agree to indemnify and hold harmless Black Thread Embroidery, its employees, agents, and affiliates from any claims, damages, liabilities, and expenses arising from your use of our website, products, or services, or your violation of these Terms.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Black Thread Embroidery operates, without regard to its conflict of law principles. Any legal action related to these Terms shall be filed in the appropriate courts within this jurisdiction.

12. Termination

We reserve the right to suspend or terminate your access to our website or services at any time, for any reason, including if we believe you have violated these Terms.

13. Miscellaneous

  • Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

  • Entire Agreement: These Terms constitute the entire agreement between you and Black Thread Embroidery regarding your use of our website and services, superseding all prior or contemporaneous agreements.

14. Contact Us

If you have any questions about these Terms of Service, please contact us at:

Black Thread Embroidery
Email: bte@blk-thread.com

By using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.