You may cancel services 12 hours after making security deposit. If services are cancelled within the 12 hour window you will receive only 50% of your deposit back. Anytime afterwards will result in a 100% loss of deposit.

Time of completion depends on a number of factors. Those include complexity of design, if file(s) need to be converted into correct format, number of items to embroider and material you would like to have embroidered.

We charge by the hour, thread count, clothing if you’re buying from us and materials. For example, $50 an hour is our base, if it takes 30 minutes to create one shirt you will be charged $25 per shirt plus material and thread count.

Currently, we do not offer embroidery services for hats such as fitted hats, ball caps. We do offer embroidery for beanies and some bucket hats.

At this time we are offering a monthly donation plan only. Due to the complexity of each order we are unable to offer a flat rate monthly plan.

Our hours range from 10am to 5pm EST. If attempting to contact us outside of business hours you can always submit a contact form and we will reply as quickly as possible.